Shipping Destinations
ORNUVI ships to the destinations available at checkout. Available shipping methods depend on the delivery address and the items in your order.
Shipping Charges
Shipping charges are calculated and displayed at checkout before you complete your purchase.
If a free shipping promotion applies, its conditions will be stated in the offer and the applicable discount will appear at checkout.
Order Processing
Orders are subject to payment verification and product availability.
If an issue affects your order, we will contact you using the details provided at checkout.
Shipping Confirmation and Tracking
Once your order has been dispatched, we will send a shipping confirmation email. Where tracking is available, this email will include tracking details.
Tracking updates are provided by the carrier and may not appear immediately.
Shipping Address
Please ensure your shipping address and contact details are complete and accurate.
If you need to correct your address, email jennifernunez161174@outlook.com with your order number and the correct information. Changes depend on the order’s processing status and may not be possible after dispatch.
Customs, Duties, and Import Taxes
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.
Any charges collected by ORNUVI will be displayed at checkout. Unless stated as included, additional import charges may be payable by the recipient in accordance with local requirements.
Delivery Issues
Delivery can be affected by customs procedures, weather, carrier disruptions, or other circumstances.
If your shipment appears delayed or lost, or is marked as delivered but has not been received, contact jennifernunez161174@outlook.com. We will work with the carrier to investigate and provide an appropriate resolution.
If tracking shows delivery, please also check with household members, neighbors, and building reception, where applicable.
Nothing in this policy limits our legal obligations concerning delivery or your rights regarding goods that have not been received.
Damaged or Incorrect Deliveries
If your package arrives damaged or contains an incorrect item, contact us with your order number and a description of the problem.
Photos of the item and packaging, if available, can help us investigate. Please retain the packaging while the issue is reviewed.
Undeliverable Packages
If a package is returned because of an incomplete address, refused delivery, or failure to collect it, we will contact you to discuss the available options.
Any proposed reshipping charge or refund adjustment will be explained before we proceed and will comply with applicable law.
Returns
Please refer to our Return and Refund Policy for return instructions and refund information.
Contact
ORNUVI Customer Support
Email: jennifernunez161174@outlook.com