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ORNUVI (“we,” “us,” or “our”) operates this online store and website, including related content, tools, products, and services (the “Services”). Our store is hosted on Shopify.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you browse our website, place an order, contact us, or otherwise use the Services.
Who Is Responsible for Your Information
The business responsible for the personal information processed by ORNUVI is:
Legal business name: [INSERT LEGAL BUSINESS NAME]
Trading name: ORNUVI
Business address: [INSERT BUSINESS ADDRESS]
Email: jennifernunez161174@outlook.com
For applicable data protection purposes, this business acts as the data controller, except where Shopify or another provider independently determines the purposes and means of processing.
Information We Collect
Depending on your interactions with us, we may collect:
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Contact information: Your name, email address, telephone number, billing address, and shipping address.
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Order and payment information: Products purchased, order history, payment status, transaction references, and payment information processed through our payment providers.
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Account information: Login details, preferences, and saved information if you create an account.
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Customer communications: Information you provide in support requests, return requests, reviews, or other messages.
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Device and usage information: IP address, browser type, device identifiers, pages viewed, and interactions with the Services.
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Marketing preferences: Your consent choices and communication preferences.
Payment details are processed through our payment service providers. The information available to us depends on the payment method and provider.
How We Collect Information
We collect information directly from you when you place orders, complete forms, create an account, or contact us.
We also receive information automatically through cookies and similar technologies, and from Shopify, payment providers, shipping providers, and other service providers involved in operating our store.
How We Use Information
We use personal information to:
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Process payments, fulfill orders, arrange delivery, and manage returns and refunds.
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Create and maintain customer accounts.
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Respond to questions and provide customer support.
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Send order confirmations and other service-related communications.
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Maintain, analyze, and improve the Services.
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Detect fraud, prevent misuse, and protect our customers and business.
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Send marketing communications where permitted by law and in accordance with your preferences.
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Comply with legal, accounting, and regulatory obligations and establish or defend legal claims.
Legal Bases for Processing
Where UK or EEA data protection law applies, we rely on the following legal bases as appropriate:
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Performance of a contract: To fulfill orders and provide services you request.
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Legal obligations: To maintain required records and comply with applicable law.
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Legitimate interests: To operate and secure our business, prevent fraud, and improve customer service, where these interests are not overridden by your rights.
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Consent: Where required for marketing, non-essential cookies, or other specific processing.
You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
Cookies and Advertising
We use cookies and similar technologies to support store functionality, remember preferences, and, where enabled, understand website use or support advertising.
Where required by law, we request consent before using non-essential cookies or similar technologies. You can manage available choices through the website’s privacy controls and your browser settings.
Additional analytics or advertising services used: [LIST ENABLED SERVICES AND THEIR PURPOSES, OR STATE “NONE”].
If we use targeted advertising or data sharing that qualifies as a “sale” or “sharing” under applicable privacy law, you may exercise any applicable opt-out right through our privacy controls or by contacting us.
How We Share Information
We may share relevant information with:
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Shopify and providers that support hosting and store operations.
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Payment processors, shipping carriers, and fulfillment providers.
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Customer support, IT, and other service providers working on our behalf.
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Analytics and advertising partners, where enabled and permitted by your choices and applicable law.
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Professional advisers, regulators, law enforcement, or other parties where necessary to comply with law or protect legal rights.
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Parties involved in a business sale, merger, or restructuring, subject to applicable safeguards.
Shopify
Our store is hosted on Shopify. Shopify processes personal information to provide, secure, and improve its services.
If we enable Shopify features that use information about your interactions with our store, other merchants, and Shopify, Shopify may process that information for those features in accordance with its own privacy policies. Where Shopify acts as an independent controller, it is responsible for responding to requests relating to that processing.
For more information, see the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.
International Transfers
Your information may be processed outside your country of residence, including by Shopify and our service providers.
Where required, transfers from the EEA or the United Kingdom are protected through recognized safeguards, such as adequacy decisions, standard contractual clauses, or applicable UK transfer mechanisms. Contact us for information about relevant safeguards.
Data Retention
We retain personal information only as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining accounts, meeting legal and accounting obligations, resolving disputes, and enforcing agreements.
Retention periods depend on the type of information and applicable legal requirements.
Security
We use reasonable technical and organizational measures to protect personal information. No system or transmission method is completely secure.
Please avoid sending payment card details or other sensitive information through ordinary email.
Your Rights
Depending on your location and applicable law, you may have the right to:
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Access the personal information we hold about you.
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Request correction or deletion.
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Receive a portable copy of certain information.
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Object to or restrict certain processing.
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Withdraw consent.
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Opt out of qualifying sales, sharing, or targeted advertising.
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Appeal a decision about your privacy request, where applicable.
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Lodge a complaint with your local data protection authority.
To submit a request, email jennifernunez161174@outlook.com. We may need to verify your identity and, where relevant, an authorized representative’s authority.
We will respond within the period required by applicable law and will not discriminate against you for exercising your rights.
Marketing Preferences
You can unsubscribe from promotional emails using the unsubscribe link in those emails or by contacting us.
We may continue sending essential service messages, including order and account notifications.
Children’s Privacy
The Services are intended for a general adult audience and are not directed at children. We do not knowingly collect personal information from children below the applicable age threshold.
If you believe a child has provided personal information to us, contact us so we can investigate and take appropriate action.
Third-Party Links
Our website may contain links to third-party websites. Their privacy practices are governed by their own policies. Please review those policies before providing personal information.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will publish the revised version on this page, update the date above, and provide additional notice where required.
Contact
ORNUVI
Email: jennifernunez161174@outlook.com